Welcome to Smart Home Store!
Introduction: These terms and conditions stipulate the mechanism of dealing between the smart home store and its valued customers.
Accordingly, these Terms of Use and all additional policies - if applicable - signify your agreement to all terms and conditions set forth.
These terms of use and all policies and legal documents are subject to amendment, deletion, and addition by the store at any time, and if you continue to use the store, browse, and purchase after the amendment process, this means your full agreement to the modified terms and conditions.
About the smart home store:
A smart home store is a store that specializes in selling and installing smart home devices. The store offers a wide range of products, including smart light switches, motion detectors, security cameras, and more. The store also offers installation and programming services, making it easier for customers to transform their homes into smart homes.
Registration conditions:
You, as a buyer, have the right to register on the smart home store and benefit from the products available on the store.
-Registration method:
Login to the website.
Go to the login icon.
-Registration via email:
Add your email in the designated box.
You will receive a message via your email.
Copy the verification code sent to your email
Add the verification code in the designated box within 30 seconds.
Write your first and last name - do not add a nickname or pseudonym - in the designated box.
Add your mobile number and choose your country.
*It is not taken during the implementation and completion of the purchase process based on false data or names*
Order mechanism:
Delivery and pickup:
After completing the registration process, you will go to the products, specify the quantity/color/size, then add them to the shopping cart
After that, you go to the shopping cart to complete the ordering process.
Click to complete the request.
the address:
Please choose and add the address, indicating all the correct data, because the address cannot be modified after completing the purchase process. In the event that the address is modified, the customer contacts the shipping company to modify it. Accordingly, the store is not responsible for incorrect address data and does not bear the value of the return, which will be deducted from the customer’s invoice.
Shipping company:
The customer chooses the appropriate shipping company from the companies available in the store. The shipping company cannot be changed by the customer after completing the purchase process. Muthazah Store has the right to change the shipping company as it deems appropriate according to the available circumstances.
Payment: Choose the payment method from among the methods available in the store.
Payment policies:
Choose the payment method from among the methods available in the store.
Payment via Al Kuraimi mobile phone / cash wallet / One Cash / mobile phone
Payment via exchange company transfer
You add the name of the bank and attach a copy of the bank transfer including proof of the store account - as the name of the beneficiary -
-Invoice value,
-The account from which the transfer was made and the name of the account holder,
-Transfer date,
-Reference number for the transfer receipt.
Payment via credit card/Paypal
You add the card information to complete the payment.
Work policy and execution of orders:
Confirmation:
The order is confirmed after reviewing it to ensure the accuracy of the data, and the customer is notified of this in writing via e-mail or by short message on the mobile phone. If the order is not confirmed for any reason, the customer is notified of that in writing by e-mail or by short message on the mobile phone or via A phone call from the store's technical support and the value of the products will not be deducted from your account.
Order execution:
At this stage, the order is executed by the operating team and takes one business day after the order is confirmed.
Cancelling order:
The customer has the right to cancel the order unless it is confirmed by the store or enters the implementation phase for any reason. This is done by contacting the store’s technical support.
The store has the right to cancel the order for any reason, provided that the customer is notified in writing by e-mail or by short message on the mobile phone.
Order Shipping:
After executing the order, it will be shipped with our partners based on the address specified by the customer. The store has no role in determining it, and specifying and adding the address is entirely the responsibility of the customer.
- The store has the right to change the shipping company chosen by the customer as it deems appropriate
- The shipping value will be as shown in the order invoice
The delivery time of the order will be explained to the customer when he chooses the shipping company
- The order will be delivered on or before the specified period
*Shipping companies have informed us of the possibility of a delay in the arrival of the order for a period exceeding 5 days to remote areas*
- In case the specified period exceeds the customer has the right to cancel the order and recover the money.